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Nortel BCM
Nortel Phone System
The Nortel Business Communications Manager (BCM) phone system delivers small to medium-sized businesses and branch offices an award winning converged voice and data solution, providing a choice of IP-enabled or pure-IP strategy. The Business Communications Manager offers the features businesses of all sizes require like telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.
The BCM phone system really is the complete communications platform to suit the small to medium enterprise market. Call our sales team at Spire today to discuss how the BCM can improve your business. Overview
Business Communications Manager 50 is an all-in-one, affordable platform for converged voice and data communications for small to medium business with 3 to 20 users, yet scalable to serve more than 40.
Business Communications Manager 50 provides advanced capabilities such as robust telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers with skills-based routing, IP telephony and mobility solutions.
With an easy-to-use and highly flexible architecture, the Business Communications Manager 50 enables small sites to benefit from convergence capabilities that were previously only available to much larger organizations.
Key Features
SIMPLE TO USE, install, and maintain
SIMULTANEOUSLY SUPPORT for both digital and IP telephone sets
ENHANCED SECURITY FEATURES to keep your vital communications solution protected
RELIABLE DIGITAL MOBILITY SOLUTIONS allow employees to be more reachable and productive
ADVANCED FEATURES like Intelligent Contact Center provide flexible solutions for today’s business issues and tomorrow’s challenges
Features & Benefits
The affordable Business Communications Manager 50 scaled for small sites, comes pre-loaded with hundreds of features and a full suite of integrated applications. As your business grows and its needs evolve, you can activate more capabilities just by entering a key code.
One of the industry’s largest portfolio of telephony features: More than 200+ in all — lets you process calls with exceptional reliability, efficiency and flexibility. You can be sure that all callers receive prompt, professional treatment. Employees enjoy convenience, productivity and control features that reduce phone tag and frustration. For example, the system can put a call on hold to page a person, who can then pick up the call from any extension.
Voice Messaging: Enables callers to leave important information on a mailbox for a selected user, department or groups of users. The system adds call information, such as calling line ID, time and date of the call and priority level. Employees can record their own personalized greetings and enjoy password-protected access to their messages from anywhere. Mailboxes are virtually unlimited, as the Business Communications Manager 50 provides 100 hours of message storage.
Automated Attendant: Answers calls 24 hours a day with your personalized greetings and routes calls to the right people, departments or voice mailboxes — according to time of day, day of week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can self-direct to exactly the right destination.
Unified Messaging: Converges voice, fax and email messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This convenience can be a real time-saver, especially for users with heavy call volume.
Convergence of Services over IP: Supports powerful new e-business applications that improve operations and customer service, cost-effectively extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.
Universal Internet Access: Gives authorized users access to the company intranet or the Internet. Optional security features — such as authentication, encryption, firewall and virtual private networks (VPNs) — provide safe connectivity among business sites and for mobile or home-based employees.
Intelligent Contact Center: Provides capabilities you would expect in large contact centers — advanced features such as real-time statistics and detailed reporting — in a pay-as-you play business model. Agent seats, skills-based routing skillsets and call center reporting capabilities can be turned on by activating a keycode. Buy only the capacity and capabilities you need today, and grow as needed, any time in the future.
Computer Telephony Integration (CTI): Enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call. It’s simple to activate, set up and manage these applications from any workstation that has LAN or Web access, using a standard management application called Element Manager and “Start up Profile”.
Ad-hoc conferencing support allowing up to 18 simultaneous conference participants in multiple conferences
Digital Handsets
T7100
Single Line Telephone
Programmable memory button
16 character display
Suitable for lobbies, break rooms etc.
T7208
Business Series Terminal T7208 is an enhanced-level, multi-line telephone with an integrated LCD. It is intended for moderate call volume users such as office professionals and technical specialists Key Features:
Supports up to 6 lines
8 programmable memory buttons with LCD indicator
Tilt-display with integrated Visual Ring/Message Waiting Indicator
Audio control center
T7316E with T24 Key Indicator Module
Business Series Terminals T7316E is a full-featured, expandable, multi-line telephone that has a two-line, 16-character-per-line display that is menu driven and supported by three context-sensitive soft keys. The T7316E provides access to 24 memory buttons, 16 of which include multi-segment icons for fast and precise decision making. It is designed for high call volume positions requiring access to extensive system features. Typical users include supervisors, managers, executives, and other business professionals. Key Features:
Modular design: Allows the T7316E to be deployed anywhere as a feature-rich standalone solution; or, by adding the T24 Key Indicator Module, as a Central Answering Position for efficient call routing.
Integrated busy lamp field/Direct station select: Increases customer satisfaction while improving operator efficiency by utilizing multi-segment icons for accurate and efficient routing of customer inquiries.
Audio control center: Simplifies telephone operation by clustering common audio features for fast and precise toggle action between handset, headset, and speaker.
Built-in speaker: Improves communication by providing hands-free audio capability for multi-tasking and group participation.
Menu-driven display with soft keys: Provides users with an intuitive interface for fast and accurate access to system features.
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